SHIPPING
Packaged with Care
When you place an order with Maine Lobster House & Chicago Steak Company, we do everything we can to ensure that your package arrives in excellent condition. All of our seafood & steaks are vacuum wrapped and flash frozen in their natural juices to lock in the flavor (except Live Lobsters). The seafood and steaks are placed in our gorgeous gift box and put inside our reusable insulated cooler with enough dry ice or gel packs to keep them cold until arrival.
Watch the Video to see how your order is packed, how it will arrive, and how to thaw it properly.
Standard Shipping
Your package will arrive in 5-7 business days or less from the day we receive your order. You will be able to select a delivery date on a special calendar upon checkout. Please review the shipping and handling rate schedule below.
Express Delivery
Your package will arrive in 2-3 business days from the day we receive your order. You will be able to select a delivery date on a special calendar upon checkout. An additional $19.99 will be charged for this service. Orders placed after 4 p.m. CST on Tuesday will arrive the following Wednesday.
Standard Overnight Delivery
Order received by 4:00 p.m. (Central Time) weekdays will ship the next day via Overnight and arrive by the following business afternoon. Overnight Delivery is available Monday through Thursday for delivery Tuesday through Friday. You will be able to select a delivery date on a special calendar upon checkout. UPS does not offer comprehensive weekend delivery for this service. Please call 888-970-1118 if you would like Saturday delivery.
|
Shipping Charges* |
|
| Merchandise Total | Add |
|
Up to $69.99 |
$19.99 |
|
Up to $119.99 |
$23.99 |
|
Up to $179.99 |
$25.99 |
|
Over $179.99 |
$29.99 |
|
Express Delivery |
add $19.99 |
|
Standard Overnight |
add $39.99 |
|
Saturday Overnight |
add $49.99 |
|
Alaska/Hawaii Delivery |
add $59.99 |
*Gift Certificates are sent free of charge via USPS
*All charges are calculated per shipping address. Extra delivery charges may apply for certain addresses. Specific items may require upgrading to Overnight shipping. Contact [email protected] for more information.
The following Shipping Table outlines estimated shipping dates, based upon the day you place your order. You will be able to select your delivery date on a special calendar upon checkout. The table is based on orders placed before 4 PM CT. Any orders placed after 4 PM CT, will be processed the following business day. Since we cut our steaks to order we are unable to ship same-day. We will make every attempt to adhere to the schedule outlined, but holidays, weather, and unforeseen circumstances can disrupt this schedule. All packages are authorized for release and will be left at the front door. Please track your package. All packages are guaranteed to be fresh up to 8 hours after their delivery time. Please plan accordingly and, if shipping a gift, inform the recipient of the expected delivery date. For orders shipping during holidays, please see the Holiday Table below.
|
Order Date |
Earliest Ship Date |
|
Sunday |
Monday |
|
Monday |
Tuesday |
|
Tuesday |
Wednesday |
|
Wednesday |
Thursday |
|
Thursday |
Following Monday |
|
Friday |
Following Monday |
|
Saturday |
Following Monday |
| Holiday Order Deadlines | |||
|---|---|---|---|
| Order before 4 PM CT | Delivery On or Before | ||
| November 19* | Thanksgiving - Thursday, November 22, 2018 | ||
| December 19* | Christmas - Tuesday, December 25, 2018 | ||
| December 26* | New Year's Day- Tuesday, January 1, 2019 | ||
| February 12* | Valentine's Day- Thursday, February 14, 2019 | ||
| April 17* | Easter- Sunday, April 21, 2019 | ||
*For all Holiday deadlines, Overnight charges apply. Please be sure to select Overnight ship method on the checkout page, or indicate to your representative that you wish for the order to arrive in time for the desired Holiday. We will make every effort to ship orders within one business day, inclement weather and other unforeseen circumstances may delay delivery of orders. Please place orders in sooner rather than later.
Unfortunately, we are unable to deliver to P.O. Boxes. An incorrect or incomplete shipping address voids our guarantee. Please verify all shipping addresses and provide a valid phone number for Shipping and Billing Addresses in the event a delivery issue arises.
Due to heavy shipping volumes in December, we often ship packages early to arrive within the week of the selected delivery date. IMPORTANT NOTE: We apologize, but due to high holiday order volume, for orders placed for delivery between Dec 1 and Dec 24, 2018 we cannot guarantee modifications during the two weeks prior to delivery.
*IMPORTANT: IF DELIVERY REQUESTS FOR THE WEEK OF CHRISTMAS REACH OUR RESERVATION LIMIT, we will provide alternate options to accommodate you:
• Deliver the order before the week of Christmas (if available);
• Deliver the requested order after December 29;
• Deliver a product certificate before Christmas for redemption and delivery after Christmas. PLEASE NOTE: Inclement weather and other unforeseen circumstances can cause shipments to arrive later than expected. We will make every effort to have packages arrive on their requested date but are unable to guarantee day specific delivery. Please plan ahead and order early.